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Last Updated: February, 19 2025
| Industry | Build Time | Platform | Solution We Provided |
|---|---|---|---|
| SAAS | 1.5 years | Web Application | AI-based software development services |
Our Mississippi-based client is one of our oldest and most reliable partners. The client heads a renowned roofing company with a legacy spanning over 50 years. With its origin in Mississippi, today, this company provides comprehensive roofing solutions to residential and commercial properties across multiple states in the United States.
Running a company with 500 employees and managing multiple vendors and contractors simultaneously is difficult. There are too many factors involved. To streamline their operations and alleviate challenges, they approached us to help them with a software solution.
We have worked with our most reliable client-cum-partners for the last four years, helping them tackle challenges effectively with innovative solutions.
This case study will discuss one of the two solutions we delivered to them. We will look into a WhatsApp-based AI chatbot that enables our clients and stakeholders to retrieve business analytics information in seconds.
Before we dive into the details of this chatbot, we must give you a brief insight into the other solution we delivered: a roofing management software from which this bot retrieves data. In a way, this software serves as the foundation of the AI chatbot we delivered.
Let’s get a quick overview of the roofing management software we delivered to our client.
The chatbot we will discuss today is interlinked with the roofing management software we first delivered to the client. Let me take you through the journey.
Our client first approached us to create roofing management software. This software would act as a centralized platform for their roofing business, helping them manage various internal operations digitally.
They were facing significant challenges in managing their company amidst burgeoning market demand. Some of the key challenges they cited were:
Our client required a web app that provides a centralized platform to monitor and control all the processes associated with roofing services–from bidding and proposal documentation to purchase orders and sub-contractor management.
Advanced reporting is one of the most notable features of this roofing management software. It enables the stakeholders to track key business analytics such as sales, project completion time, purchase order spending, earnings, and more.
This was a brief overview of roofing management software, on the backdrop of which the solution we now will be discussing was built. So, let’s move ahead and shift our attention to the key focus of this case study–WhatsApp-based AI-powered data retrieval chatbot.
After we delivered the roofing management software and long-term satisfactory outcomes, our client felt the need to leverage Artificial Intelligence. They decided to invest in an AI solution: a chatbot that retrieves data from the roofing management software database to provide quick business insights to the stakeholders.
You must have encountered customer service chatbots, wherein you type your queries and problems, and the chatbot responds. Similarly to those chatbots, the data retrieval chatbot we developed responds to user queries by fetching relevant information from the database.
Now, allow us to present some of the key requirements the client highlighted when they approached us for WhatsApp-based AI chatbot development.
Our client highlighted the following requirements:
We will discuss the solution we delivered in detail next.
Space-O technologies (AI) designated a full-stack developer to work on the WhatsApp-based AI data retrieval chatbot development. Our developer took five days to build and deploy this AI chatbot for action.
Our team preferred the following technologies to develop the data retrieval AI chatbot:
Using the above technologies, our developer created the WhatsApp-based AI-powered data retrieval chatbot for the roofing management company. Let’s quickly summarize the solution we delivered for a better understanding:
WhatsApp-based AI data retrieval chatbot allows users to effortlessly retrieve essential business insights from their business database via WhatsApp. The AI bot fetches information from the database integrated with the roofing management software we previously discussed.
When a user asks for information related to business analytics, the chatbot, with natural language processing (NLP), first understands the message and then calls a function to initiate a search for the metric requested. Once the information is fetched, the AI responds to users’ queries.
It’s time to discuss the key ways the AI chatbot we delivered helped our client fetch critical information in minimal time.
The WhatsApp-based AI-powered data retrieval chatbot enables business stakeholders to access information regarding business analytics effortlessly. Let’s check out some key results the AI bot delivered:
Do these results intrigue you to invest in custom AI software? Hire our expert AI developers and get your dream solution on track.
Before diving into the key functionalities of the chatbot, let’s quickly summarize the technologies and tools we used to build the AI data retrieval chatbot.
| Technology | Use |
|---|---|
| Laravel | Back-end development |
| 360dialog – WhatsApp | To facilitate messaging |
| OpenAI GPT-3.5 | To communicate with users and provide them with the required information |
| PostgreSQL | Database management |
Now, allow us to highlight some of the key features of the WhatsApp-based AI-powered data retrieval chatbot for roofing management software.
The WhatsApp-based AI-powered chatbot boasts a range of features, making user interactions smoother and important information accessible at their fingertips at all times. Here are some of its key features:
A custom AI-powered data-retrieving chatbot can significantly impact your business, just like it did for our roofing services client. Such an in-house AI data-retrieving chatbot allows employees and various business stakeholders to fetch information regarding key business insights in minimal time.
Investing in custom AI data-retrieving chatbots is particularly useful for e-commerce, retail, healthcare, pharma, manufacturing, and real estate sectors. It can help you and your employees keep tabs on inventory status and other parameters that ensure your business runs smoothly and caters to your customers’ needs.
